Communication Protocols with Security Teams

Course Title: Communication Protocols with Security Teams
Course Code: CPST-FO-2503-1.1

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

• Training Industry Professionals in Tourism (TIP-iT)
• NTUC Company Training Committee (CTC) Grant

Learning Objectives and Learning Units for Communication Protocols with Security Teams

Learning Objectives:

By the end of this course, learners will be able to:

1. Follow proper reporting procedures for incidents and emergencies in a timely and accurate manner.
2. Utilize radios and other communication tools effectively for seamless coordination with security teams.
3. Establish and adhere to clear protocols for relaying critical information during routine operations and emergencies.
4. Enhance collaboration with security personnel to ensure a rapid and effective response to safety concerns.

    

Learning Units:

Unit 1: Reporting Procedures for Incidents and Emergencies

• Importance of accurate and timely reporting in security operations.
• Types of incidents that require reporting (e.g., disturbances, theft, medical emergencies).
• Key details to include in an incident report (who, what, when, where, why, and how).
• Escalation procedures for urgent security threats.

Unit 2: Using Radios and Other Communication Tools Effectively

• Overview of radio communication systems used in hotels.
• Proper radio etiquette and use of standardized call signs/codes.
• Troubleshooting common issues with communication devices.
• Alternative communication methods (e.g., emergency hotlines, mobile apps).

Unit 3: Safety and Security Integration in Communication Protocols

• Establishing clear and structured communication channels between staff and security teams.
• Handling sensitive security information professionally and discreetly.
• Protocols for relaying critical information during high-risk situations.
• Coordination strategies for large-scale emergencies (e.g., lockdowns, evacuations).

Unit 4: Practical Exercises and Simulations

• Role-playing exercises on incident reporting and radio communication.
• Simulated emergency drills to test communication efficiency.
• Case studies of real-life security incidents and lessons learned.
• Debriefing and feedback sessions to improve communication skills