Access Control and Key Management

Course Details

Course Title: Access Control and Key Management
Course Code: ACKM-FO-2502-1.1

Course Accreditation

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

  • Training Industry Professionals in Tourism (TIP-iT)
  • NTUC Company Training Committee (CTC) Grant
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Summary

Topics:

    • Proper handling of room keys, master keys, and digital key systems.
    • Monitoring access to restricted areas.

Safety and Security Integration:

    • Preventing unauthorized access to guest rooms and facilities.
    • Reporting lost or stolen keys immediately.

Learning Objectives and Learning Units for Access Control and Key Management

Learning Objectives:

By the end of this course, learners will be able to:

  1. Demonstrate proper handling and secure management of room keys, master keys, and digital key systems.
  2. Monitor and control access to restricted areas effectively.
  3. Implement security measures to prevent unauthorized access to guest rooms and hotel facilities.
  4. Follow procedures for reporting and responding to lost or stolen keys to minimize security risks.

 

Learning Units:

Unit 1: Proper Handling of Room Keys, Master Keys, and Digital Key Systems

  • Understanding different types of key systems (physical keys, master keys, digital keys).
  • Secure storage, issuance, and retrieval of keys.
  • Best practices for handling master keys to prevent misuse.
  • Training staff on digital key access and troubleshooting common issues.

Unit 2: Monitoring Access to Restricted Areas

  • Identifying restricted and high-security zones within the hotel.
  • Implementing access control measures (key cards, biometric access, security logs).
  • Role of front office and security personnel in monitoring access.
  • Conducting regular audits to ensure compliance with access policies.

Unit 3: Safety and Security Integration in Access Control

  • Recognizing and preventing unauthorized access attempts.
  • Handling situations involving lost or stolen keys.
  • Reporting security breaches and access violations promptly.
  • Coordination with security teams to reinforce access control protocols.

Unit 4: Emergency Protocols for Key Management

  • Procedures for handling lost guest keys while maintaining security.
  • Steps to follow in case of a security threat involving access control breaches.
  • Crisis management in case of a compromised master key system.
  • Implementing backup plans for digital access system failures.