Cybersecurity for F&B Operations

Course Details

Course Title: Cybersecurity for F&B Operations  
Course Code: CSFBO-FB-2503-1.1

Course Accreditation

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

  • Training Industry Professionals in Tourism (TIP-iT)
  • NTUC Company Training Committee (CTC) Grant
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Summary

Topics:

    • Securing digital point-of-sale (POS) systems.
    • Securing digital point-of-sale (POS) systems.
    • Protecting customer data (e.g., credit card information).
    • Identifying and responding to cyber threats.

Security Aspect:

  • Safeguards customer trust and prevents data breaches

    Learning Objectives and Learning Units for Cybersecurity in F&B Operations

    Learning Objectives:

    By the end of this course, learners will be able to:

    1. Implement effective security measures to protect digital point-of-sale (POS) systems in F&B operations.
    2. Safeguard customer data, particularly sensitive information like credit card details, to prevent unauthorized access.
    3. Identify common cyber threats and respond appropriately to mitigate risks and protect the organization.

     

    Learning Units:

    Unit 1: Securing Digital Point-of-Sale (POS) Systems

    • Understanding the role of POS systems in F&B operations
    • Common vulnerabilities in POS systems (e.g., malware, outdated software)
    • Best practices for securing POS systems, including encryption, firewalls, and software updates
    • Ensuring secure transactions and minimizing the risk of data interception
    • Training staff to spot suspicious activity or anomalies in POS systems
    • Importance of password management and multi-factor authentication for POS access

    Unit 2: Protecting Customer Data

    • Types of sensitive customer data (e.g., credit card information, personal details)
    • Legal requirements and industry standards for data protection (e.g., PCI-DSS compliance)
    • Best practices for storing and transmitting customer data securely
    • Encryption techniques for safeguarding customer information during transactions
    • Procedures for handling customer data requests and ensuring privacy
    • Educating staff on data protection protocols and their role in safeguarding customer trust

    Unit 3: Identifying and Responding to Cyber Threats

    • Common types of cyber threats targeting the F&B industry (e.g., phishing, ransomware, data breaches)
    • How to recognize signs of a cyber attack or suspicious activity in the system
    • Protocols for reporting cyber threats internally and externally (e.g., to IT support or law enforcement)
    • Steps to mitigate damage in the event of a breach (e.g., disconnecting systems, notifying customers)
    • Post-incident actions: Reviewing and improving cybersecurity measures based on the incident
    • Regular cybersecurity training and awareness campaigns for staff