Food & Beverage Staff
COURES
Our Course Offerings
Food Safety and Hygiene
1 day course
This module covers personal hygiene standards, proper food handling and storage, cross-contamination prevention, and HACCP implementation to ensure food safety and reduce the risk of foodborne illnesses.
Workplace Safety in F&B
1 DAY course
This module covers workplace safety in F&B, focusing on hazard prevention, safe equipment handling, and emergency response to protect employees from common injuries.
Fire Safety and Emergency Preparedness
1 DAY course
This module covers fire safety in F&B, focusing on fire prevention, proper use of extinguishers, and evacuation procedures to minimise risks and ensure safe emergency response..
Customer Engagement and Conflict Resolution
1 DAY course
This module focuses on delivering exceptional customer service, effectively handling difficult customers and complaints, and de-escalating volatile situations to maintain a safe and respectful environment for staff and guests.
Alcohol Service Management
1 DAY course
This module covers responsible alcohol service, recognizing signs of intoxication, and managing incidents involving intoxicated guests to ensure safety and minimize risks.
Cash Handling and Fraud Prevention
1 DAY course
This module covers secure cash handling, identifying counterfeit bills, and managing fraudulent transactions to protect revenue and minimize financial risks.
Security Awareness in F&B Operations
1 DAY course
This module focuses on monitoring suspicious activities, handling security breaches or emergencies, and collaborating with hotel security teams to enhance vigilance and safety in F&B operations.
Food Delivery and Supply Chain Security
1 day course
This module focuses on inspecting deliveries for tampering or contamination, securing storage areas, and vetting suppliers to ensure compliance with food safety standards, protecting the integrity of food and beverages.
Allergen Awareness and Management
1 day course
This module covers identifying common food allergens, proper labeling, communicating allergen information to customers, and effectively responding to allergic reactions to ensure guest health and prevent liability issues..
Cybersecurity for F&B Operations
1 day course
This module covers securing digital POS systems, protecting customer data, and responding to cyber threats to safeguard customer trust and prevent data breaches.
CLASSES
Class Formats
Class Size: Minimum 8 pax
A minimum of 8 participants per class to ensure effective interaction and engagement
Interactive Learning
Emphasis on hands-on, practical activities and group discussions to enhance understanding
Real-World Scenarios
Application of knowledge through case studies and role-playing to simulate real-life situations
Expert Instructors
Led by experienced professionals with real-world expertise in the subject matter