Fraud Prevention and Data Protection

Course Details

Course Title: Fraud Prevention and Data Protection
Course Code: FPDP-FO-2503-1.1

Course Accreditation

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

  • Training Industry Professionals in Tourism (TIP-iT)
  • NTUC Company Training Committee (CTC) Grant
Register Here

Summary

Topics:

    • Recognizing common scams targeting hotels.
    • Handling sensitive guest information in compliance with data protection regulations.

Safety and Security Integration:

    • Reporting suspicious activities or transactions.
    • Avoiding phishing attempts targeting hotel systems.

Learning Objectives and Learning Units for Fraud Prevention and Data Protection

Learning Objectives:

By the end of this course, learners will be able to:

  1. Identify and respond to common scams and fraudulent activities targeting hotels.
  2. Handle sensitive guest information in compliance with data protection regulations.
  3. Recognize and report suspicious activities or transactions to prevent fraud.
  4. Prevent phishing and cyber threats targeting hotel systems.

 

Learning Units:

Unit 1: Recognizing Common Scams Targeting Hotels

  • Overview of fraud risks in the hospitality industry.
  • Identifying credit card fraud, fake bookings, and identity theft.
  • Social engineering tactics used to exploit hotel staff.
  • Best practices for verifying guest credentials and transactions.

Unit 2: Handling Sensitive Guest Information and Data Protection Compliance

  • Importance of guest data privacy and protection.
  • Key regulations (e.g., GDPR, PDPA) and hotel policies on data security.
  • Secure handling of guest records, payment details, and personal information.
  • Preventing unauthorized access to confidential data.

Unit 3: Safety and Security Integration in Fraud Prevention

  • Identifying and reporting suspicious transactions or guest behavior.
  • Escalation procedures for suspected fraud cases.
  • Collaboration with security teams and law enforcement agencies.
  • Best practices for monitoring and preventing fraudulent activities.

Unit 4: Avoiding Phishing Attempts and Cybersecurity Threats

  • Understanding phishing scams and common cyber threats.
  • Safe email and online practices for hotel staff.
  • Detecting and responding to suspicious emails, links, and attachments.
  • Implementing cybersecurity protocols to safeguard hotel systems.