Handling Packages and Deliveries

Course Details

Course Title: Handling Packages and Deliveries
Course Code: HPD-FO-2503-1.1

Course Accreditation

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

  • Training Industry Professionals in Tourism (TIP-iT)
  • NTUC Company Training Committee (CTC) Grant
Register Here

Summary

Topics:

    • Procedures for receiving and distributing guest and hotel packages.

Safety and Security Integration:

    • Inspecting packages for suspicious contents.
    • Recognizing and escalating potential security threats.

Learning Objectives and Learning Units for Handling Packages and Deliveries

Learning Objectives:

By the end of this course, learners will be able to:

  1. Follow proper procedures for receiving, logging, storing, and distributing guest and hotel packages.
  2. Ensure accurate and secure delivery of packages to the intended recipients.
  3. Inspect packages for suspicious contents and follow established security protocols.
  4. Identify potential security threats related to deliveries and escalate concerns appropriately.

 

Learning Units:

Unit 1: Procedures for Receiving and Distributing Guest and Hotel Packages

  • Standard operating procedures (SOPs) for receiving deliveries.
  • Proper documentation and logging of received packages.
  • Secure storage and tracking methods for guest and hotel property deliveries.
  • Delivering packages to the correct recipient while ensuring privacy and security.

Unit 2: Inspecting Packages for Suspicious Contents

  • Identifying common red flags in suspicious packages (unusual odors, excessive tape, unverified senders).
  • Using proper handling techniques to minimize risk.
  • Understanding legal and organizational policies on package inspection.
  • Role of X-ray scanning and other screening methods (if available).

Unit 3: Recognizing and Escalating Potential Security Threats

  • Differentiating between routine and high-risk package deliveries.
  • Steps to take when encountering an unclaimed or suspicious package.
  • Immediate response actions and communication protocols with security teams.
  • Coordinating with law enforcement and emergency services when necessary.

Unit 4: Practical Exercises and Case Studies

  • Hands-on training in package handling and inspection.
  • Role-playing exercises for suspicious package identification and escalation.
  • Reviewing past security incidents related to deliveries and learning from best practices.
  • Mock drills involving coordination between front office staff and security teams.