Health and Safety Standards

Course Details

Course Title: Health and Safety Standards
Course Code: HSS-FO-2503-1.1

Course Accreditation

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

  • Training Industry Professionals in Tourism (TIP-iT)
  • NTUC Company Training Committee (CTC) Grant
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Summary

Topics:

    • Maintaining hygiene at the front desk area.
    • First aid basics for front office staff.

Safety and Security Integration:

    • Ensuring guest safety in compliance with health guidelines.

      Learning Objectives and Learning Units for Health and Safety Standards

      Learning Objectives:

      By the end of this course, learners will be able to:

      1. Maintain high hygiene standards at the front desk area to promote a clean and professional environment.
      2. Apply basic first aid techniques to assist guests and colleagues during medical emergencies.
      3. Ensure guest safety by adhering to health and safety guidelines.
      4. Integrate safety and security measures to enhance overall well-being within the hotel premises.

       

      Learning Units:

      Unit 1: Maintaining Hygiene at the Front Desk Area

      • Importance of hygiene in guest-facing areas.
      • Cleaning and sanitization protocols for front desk surfaces, equipment, and shared items.
      • Proper handling of guest documents, cash, and shared devices to prevent contamination.
      • Personal hygiene and grooming standards for front office staff.

      Unit 2: First Aid Basics for Front Office Staff

      • Recognizing common medical emergencies (fainting, choking, cardiac arrest, allergic reactions).
      • Proper use of first aid kits and available medical supplies.
      • Performing CPR and basic wound care.
      • Understanding when and how to call emergency medical services (EMS).

      Unit 3: Ensuring Guest Safety in Compliance with Health Guidelines

      • Understanding health and safety regulations for hospitality environments.
      • Implementing preventive measures for disease control (e.g., COVID-19 protocols, food safety).
      • Responding to guest health concerns and providing appropriate assistance.
      • Coordinating with housekeeping and security teams for health-related incidents.

      Unit 4: Safety and Security Integration in Health and Safety Standards

      • Identifying potential safety hazards in the front desk area and taking corrective actions.
      • Maintaining emergency exits, fire safety equipment, and accessibility for guests.
      • Communicating effectively with guests and staff regarding health and safety protocols.
      • Role-playing exercises for responding to health-related emergencies.