Lobby Safety and Situational Awareness

Course Details

Course Title: Lobby Safety and Situational Awareness
Course Code: LSSA-FO-2503-1.1

Course Accreditation

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

  • Training Industry Professionals in Tourism (TIP-iT)
  • NTUC Company Training Committee (CTC) Grant
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Summary

Topics:

    • Maintaining a secure and welcoming lobby environment.
    • Observing and reporting suspicious behavior.

Safety and Security Integration:

    • Collaborating with security personnel to address concerns.
    • Familiarity with CCTV monitoring practices.

Learning Objectives and Learning Units for Lobby Safety and Situational Awareness

Learning Objectives:

By the end of this course, learners will be able to:

  1. Maintain a secure and welcoming lobby environment while ensuring guest comfort and safety.
  2. Observe, identify, and report suspicious behavior to the appropriate personnel.
  3. Effectively collaborate with security teams to address safety concerns in the lobby.
  4. Understand the role of CCTV monitoring in lobby security and how to use it effectively.

Learning Units:

Unit 1: Maintaining a Secure and Welcoming Lobby Environment

  • Balancing hospitality with security awareness.
  • Managing lobby access and visitor flow.
  • Greeting guests while being alert to security threats.
  • Handling unattended items and lost property procedures.

Unit 2: Observing and Reporting Suspicious Behavior

  • Identifying potential threats: suspicious guests, unattended baggage, loitering individuals.
  • Understanding behavioral indicators of security risks.
  • Effective methods for discreetly reporting suspicious activity.
  • Documentation and follow-up procedures for reported incidents.

Unit 3: Safety and Security Integration in Lobby Management

  • Coordinating with security personnel for ongoing situational awareness.
  • Proper protocols for handling security breaches in the lobby.
  • Communicating effectively with security teams and hotel management.
  • Establishing emergency response procedures for lobby-related incidents.

Unit 4: Familiarity with CCTV Monitoring Practices

  • Understanding how CCTV enhances lobby security.
  • Reviewing footage for security and investigative purposes.
  • Proper escalation procedures when suspicious activity is detected on CCTV.
  • Privacy considerations and compliance with hotel policies on surveillance.