Maintenance Reporting and Collaboration

Course Title: Maintenance Reporting and Collaboration
Course Code: MRC-HSKP-2503-1.1

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

• Training Industry Professionals in Tourism (TIP-iT)
• NTUC Company Training Committee (CTC) Grant

Learning Objectives and Learning Units for Maintenance Reporting and Collaboration

Learning Objectives:

By the end of this module, learners will be able to:

1. Identify and report maintenance issues promptly to prevent operational disruptions and safety hazards.
2. Communicate effectively with engineering and maintenance teams to ensure timely and efficient repairs.
3. Follow standard reporting protocols to document maintenance issues accurately and track resolution progress.

Learning Units:

Unit 1: Identifying and Reporting Maintenance Issues Promptly

• Common maintenance issues in hospitality settings (e.g., leaks, broken fixtures, electrical failures)
• Safety hazards associated with unresolved maintenance issues
• Visual and functional inspections: How to recognize signs of wear, damage, or malfunction
• Proper documentation of maintenance issues (e.g., description, location, severity)
• Use of digital reporting tools, work orders, or logbooks for tracking requests
• Importance of immediate reporting and follow-up procedures

Unit 2: Coordinating with Engineering and Maintenance Teams for Timely Repairs

• Understanding roles and responsibilities of maintenance and engineering staff
• Communication strategies for effective collaboration (e.g., concise reporting, escalation protocols)
• Prioritizing urgent vs. non-urgent maintenance requests
• Following up on reported issues and ensuring resolution within expected timelines
• Case studies: Examples of efficient maintenance coordination and impact on guest experience