Preventing Theft and Misconduct

Course Title: Preventing Theft and Misconduct
Course Code: PTM-HSKP-2503-1.1

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

• Training Industry Professionals in Tourism (TIP-iT)
• NTUC Company Training Committee (CTC) Grant

Learning Objectives and Learning Units for Preventing Theft and Misconduct

Learning Objectives:

By the end of this module, learners will be able to:

1. Report missing or damaged property accurately and efficiently according to hotel policies and procedures.
2. Demonstrate integrity when handling guest belongings to maintain trust and professionalism.
3. Recognize and report signs of internal theft or misconduct to uphold ethical and security standards in the workplace.

Learning Units:

Unit 1: Reporting Missing or Damaged Property

• Hotel policies and procedures for handling missing or damaged items
• Steps for documenting and escalating property loss or damage
• Guest communication and service recovery procedures
• Legal and ethical responsibilities when handling guest complaints
• Case studies on common incidents and best practices

Unit 2: Ensuring Integrity When Handling Guest Belongings

• Importance of honesty and professionalism in housekeeping
• Proper handling and storage of guest belongings during room cleaning
• Procedures for dealing with valuable or left-behind items
• Consequences of misconduct and breaches of trust
• Role-playing scenarios on ethical decision-making

Unit 3: Recognizing and Reporting Signs of Internal Theft or Misconduct

• Common indicators of internal theft or dishonest behavior
• Hotel policies on theft prevention and employee accountability
• Steps for reporting suspicious activities discreetly and professionally
• Role of security personnel and management in handling misconduct cases
• Case studies on internal theft incidents and lessons learned