Security Awareness for Housekeeping Staff  

Course Title: Security Awareness for Housekeeping Staff
Course Code: SAHS-KSKP-2503-1.1

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

• Training Industry Professionals in Tourism (TIP-iT)
• NTUC Company Training Committee (CTC) Grant

Learning Objectives & Learning Units for Security Awareness for Housekeeping Staff

Learning Objectives:

By the end of this course, housekeeping staff will be able to:

1. Recognize Suspicious Behavior and Items – Identify potential threats, such as suspicious individuals or unattended items, and take appropriate action.
2. Apply Access Control Protocols – Follow security protocols to restrict unauthorized access to guest rooms and service areas.
3. Handle Lost and Found Items Securely – Implement standard procedures for handling, documenting, and storing lost and found items.
4. Respond to Security Breaches and Emergencies – React appropriately to different security incidents, including theft, intrusions, and emergency situations. 

Learning Units:

Unit 1: Identifying Suspicious Behavior or Unattended Items

• Understanding common security threats in hotels
• Recognizing suspicious behavior (loitering, unauthorized access attempts, tampering with security devices)
• Identifying unattended items and potential threats (bomb threats, illegal substances, abandoned luggage)
• Reporting procedures and escalation protocols
• Case studies of past incidents

Unit 2: Access Control Protocols for Guest Rooms and Service Areas

• Importance of access control in hotel security
• Authorized vs. unauthorized personnel in restricted areas
• Use of keycards, access codes, and other security measures
• Preventing unauthorized entry by tailgating or social engineering
• Role of housekeeping in maintaining guest privacy and security

Unit 3: Handling Lost and Found Items Securely

• Standard operating procedures for lost and found items
• Proper documentation and reporting of lost valuables
• Storage and safekeeping measures for found items
• Communicating with guests regarding lost items
• Legal and ethical considerations in handling lost property

Unit 4: Responding to Security Breaches or Emergencies

• Common security threats (theft, vandalism, unauthorized access)
• Emergency response procedures (fire, medical emergencies, evacuations)
• Communicating with hotel security and management during incidents
• Role-playing scenarios for different security threats
• Post-incident reporting and documentation