Security Awareness in F&B Operations

Course Title: Security Awareness in F&B Operations
Course Code: SAFBO-FB-2503-1.1

Accreditation Type: Certificate of Competency

Course Duration

Total Course Hours: 8 hours (1 day)

Course Fee

Total Course Fee: S$180/pax

Funding Available (If Applicable):

• Training Industry Professionals in Tourism (TIP-iT)
• NTUC Company Training Committee (CTC) Grant

Learning Objectives and Learning Units for Security Awareness in F&B Operations

Learning Objectives:

By the end of this course, learners will be able to:

1. Monitor and report suspicious activities effectively in dining areas to ensure the safety and security of guests and staff.
2. Follow proper procedures for handling security breaches or emergencies, including theft and active threats, to minimize risks and prevent harm.
3. Collaborate with hotel security teams to enhance overall safety, communicate threats, and take swift action during security incidents.

    

   Learning Units:

   Unit 1: Monitoring and Reporting Suspicious Activities in Dining Areas

• Understanding what constitutes suspicious behavior in dining areas (e.g., loitering, unusual interactions, unaccompanied guests)
• Effective observation techniques and staying vigilant while performing duties
• How to report suspicious activities to management and security teams (e.g., using radio, phone, or a secure reporting system)
• Identifying signs of potential threats such as theft, harassment, or vandalism
• Ethical considerations in reporting and privacy concerns
• Role of F&B staff in maintaining a safe environment for guests and staff

Unit 2: Procedures for Handling Security Breaches or Emergencies

• Theft Prevention and Response: Recognizing signs of theft and steps to take to prevent loss (e.g., monitoring cash transactions, securing personal items)
• Active Threat Management: Procedures for responding to active threats such as aggressive behavior or dangerous individuals (e.g., managing crowd behavior, knowing when to alert authorities)
• Handling Medical Emergencies and Accidents: Immediate steps to take when a guest or staff member experiences an injury or health-related emergency
• Evacuation Procedures: Understanding emergency exits, evacuation routes, and roles during a crisis situation (e.g., fire or natural disaster)
• Reporting and Documentation: Steps for documenting security incidents and reporting to appropriate authorities
• Personal Safety Measures: Techniques for ensuring your own safety when faced with a potential security breach

Unit 3: Collaboration with Hotel Security Teams

• The role of F&B staff in supporting hotel security teams during incidents
• Communicating effectively with security personnel during an emergency (e.g., providing clear descriptions, sharing information)
• Coordinating with security for surveillance monitoring and guest management
• Understanding the scope and responsibilities of the hotel security team
• Regular security briefings and drills to maintain preparedness for potential security breaches
• Building a proactive relationship with security to enhance overall vigilance